Terms and Conditions

Of the platform  Recomedica.com


Recomedica is an online medical service that helps patients take optimal medical action, guiding you and connecting you with the best doctors and healthcare systems.

Our goal is to identify the solution to each medical situation, with the help of the medical community and technology.

By accessing Recomedica or use (in any way) of the services provided through the platform, you agree to the Terms and Conditions of Use and you agree that you are responsible for compliance with any applicable local law.

If you do not agree with the Terms and Conditions set forth in full, please do not access our services.

Further access to or visit to the platform, any page thereof and / or use of the Service, as well as any component thereof constitutes an express and unconditional confirmation that the User has understood that the advice and opinions on the platform do not replace or represent a diagnostic


  1. General presentation

Through the online platform Recomedica benefit from medical services consisting of free medical recommendations for prevention and medical guidance provided by affiliated family physicians.


tries to provide professional information, accessible to all users interested in their health. It is important to emphasize that the information presented on this platform is additional and in no way can replace the recommendations given by doctors who get in touch with the reality of your cases. The purpose of this platform is to provide you with general advice. This platform should only be used for the purpose of obtaining general information for a better understanding of your health.

Further access to or visit to the platform, any page thereof and / or use of the Service, as well as any component thereof constitutes an express and unconditional confirmation that the User has understood that the advice and opinions on the platform do not replace or represent a diagnostic.

We, ADD HEALTH COMPANY SRL, administrators of the platform Recomedica.com, we are a Romanian start-up founded in 2018, dedicated to identifying the solution of each medical situation, with the help of the community of Doctors and Technology.

Informations about ADD HEALTH COMPANY SRL

Headquartered in București, str. Maior Coravu Ion nr. 9-15, bl. C5, sc. A, et. 8, ap. 44, sector 2, ADD HEALTH COMPANY SRL is registered at Registrul Comerțului under nr. J40/2839/2018, having CUI 38940870.

Contact details

+40 749 524 443 | [email protected] | www.recomedica.com

Recomedica offers the following services free of charge:

1.1 Medical evaluation

  • Informations: Description of medical condition What you should / should not do before you go to the doctor Methods of prevention Guidance through the medical system

  • Targeting: The Direction of Specialization (s) you need to get to

  • Urgency level: When to go to the doctor – Easy: 7 days Average: 3 days | High: Now!

How does it work?

  • Send the medical request: Fill in the medical questionnaire and send the request to Recomedica.

  • We analyze the medical request: Recomedica doctors analyze the request

  • You receive the medical recommendation: You get an answer in a few hours

1.2. Coronavirus Prevention

Recomedica helps to identify cases of Covid 19 by assessing the symptoms reported by the user by supplementing the  online form

1.3. Isolation Form


offers users the opportunity to benefit from health monitoring during the isolation period. Patients in isolation use the self-assessment system 3 times / day for fever, cough, respiratory difficulties and other symptoms of CoVid19.

Patients identified by the system and the physician as “at risk” are prioritized for testing

  1. Terms and definitions

In this document, the following terms will mean the following:
Platform – still means platform / web application
Recomedica.com (Recomedica)

Platform Administrator – means ADD HEALTH COMPANY SRL

The Service – means any service offered on the Platform, and / or any module or component thereof;

User – hereinafter means any person who visits or accesses the Platform, creates an account on the Platform or wishes to use in any way or actually uses the Service

Doctors – refers to the collaborating doctors who analyze the medical requests of the Users and send them the medical recommendations, through the Platform.

Medical recommendations – general information about certain medical conditions that should not be interpreted in the sense that it would represent a specialized medical consultation.

  1. Changing the terms and conditions


reserves the right to modify, add, delete these Conditions at any time, by publishing the amended Conditions in the “Terms and Conditions” section of the Platform. Users have the obligation to permanently check the “Terms and Conditions” section to ensure that they are aware of the update or modification of the conditions.

Unless expressly stated otherwise, the amendment to the Terms is immediately applicable. If the Platform is still used, the User’s acceptance will be considered as tacitly manifested.

In the event of a discrepancy between the User and Recomedica in relation to the published version of the document, the last published version is applicable.

Intellectual property right

The content of the platform Recomedica:

The use of any trademark name on the Platform site does not constitute an advertisement for that company. The administrator of the Platform does not assume responsibility and cannot be blamed for the damages caused by using the content of the site.

It is strictly forbidden to post on the Platform any content, including materials, comments, images, videos, but not limited to them, which have obscene or vulgar language, contain illegal, threatening, abusive, indecent, racist, chauvinistic messages or which could discriminate against any person in any way or which would violate any other human rights and freedoms under applicable law.

Any breach of the Terms and Conditions will result in the termination of the Services for you and the financial consequences.

For notifications, please report any copyright infringement notified on the site to the address

[email protected]

  1. Errors, Inaccuracies and Other Omissions

Occasionally, the information on our Platform may contain typographical errors, inaccuracies or omissions that may be associated with Service descriptions, prices, promotions, special offers, delivery times and availability. We reserve the right to correct these errors, inaccuracies and omissions, as well as to change or update information or cancel your requests if there are details in the Services or in partner sites. Recomedica and / or under the umbrellaa Recomedica, which are inaccurate at any time without prior notice (including after a request has been sent).


  1. Parental consent

We do not knowingly collect personal information from minor children. If we become aware that a user is under the age of 18 and has provided us with personal information, we will take the necessary steps to remove that information and delete the minor’s account.

In exceptional cases, with the express consent of a parent / legal guardian, the Platform may process the data of the minor child.

If you become aware that the minor (your minor child under the age of 18) has provided us with personal information, please contact us at [email protected]

  1. Technological limitations

The services offered by the Platform can be used or accessed by Users / Doctors through the web interface, which can be accessed from any desktop computer or from mobile devices such as laptop, smartphone or tablet, as long as they have a connection at the Internet.

To have access to the services offered free of charge by


users must provide a valid email address. Loss of access to the e-mail address will result in loss of access to the services and information previously provided to it.

We encourage you to report promptly to

[email protected]

any technical problem that may lead to the impossibility of accessing the platform or any of its functions.

The Platform Recomedica

may be subject to events that could temporarily or permanently stop the provision of its services to users or any related features. It will give prior notice to its users, unless it is unable to do so in accordance with the terms and general law.

Because the platform Recomedica is in a continuous technical development, there may be some errors, discrepancies or any other problems that may hinder the activities of the User or the Doctor. Please send feedback and contact us at [email protected]

as soon as possible if such situations arise.

All communications are secure and encrypted.

It should be noted that once you send feedback or any such messages, they will become the property Recomedica by assignment without geographical limits, without time limits, completely, exclusively.

  1. Prohibited uses of the services

  1. In addition to the prohibitions already set forth in the Terms and Conditions, you are not authorized to use the Platform or its content for the following:

    any illegal action;

    ask other people to start or participate in illegal actions;

    violate international, federal, local laws, rules, general laws or other local ordinances;

    to violate or disregard our intellectual property rights or those of others;

    harass, abuse, insult, hurt, defame, slander, denigrate, intimidate or discriminate on the basis of sex, sexual orientation, religion, ethnicity, race, age, nationality or disability;

    to publish false information or to intentionally mislead through information;

    publish or transmit computer viruses or any type of malicious code that could affect the functionalities or operations of the Platform or of the partner sites and / or under the umbrella


  2. collect or monitor the personal information of others;

    to deceive, to act in a virtual crime using various internationally prohibited methods;

    for any obscene or immoral purposes;

    to attack the security systems of the Platform or of the partner sites or under the Recomedica umbrella.

    We reserve the right to stop without hesitation your access to the Services of the Platform or the Services of the partner sites or under the umbrella

    Recomedica for violating any prohibitions set forth in the Terms and Conditions.

  1. Responsibility in using the application

  1. User Responsibility

The user will be fully responsible for any content or information given, posted, transmitted, displayed or transmitted through the Platform.

The User must be aware that the provision of inaccurate, incomplete or erroneous information may have an impact on the assessment of the User’s health.

Users should not base their future actions on the advice provided on Recomedica,

as these are only tips and do not represent a medical diagnosis. The platform is intended to provide simple guidance and is not a medical solution in any form.

Any action, of any nature, undertaken by the User following the advice received from the Collaborating Physicians of the Platform cannot in any way attract the responsibility of the Platform. Thus, the Platform Administrator cannot be held liable for any damage / loss of any kind, suffered by the user as a result of the advice of the Collaborating Physicians.

The user certifies that the Platform Administrator is at least 18 years of age by simply accepting these Terms and Conditions. The user also certifies, by simply accepting these Terms and Conditions, that according to the relevant legal provisions he has the right to use the Services and access the pages related to the Service, and assumes full responsibility for the choice and use of the Service.

The user is responsible for maintaining the confidentiality and security of the information

The use of any information provided through the Services will be made by the User entirely at his own risk.

  1. Physician’s responsibility

In order to access the data of the Platform Users, a medical expert / specialist must first conclude a contract with the Platform Administrator. The Platform Administrator will generate the required authentication information. In this regard, the Doctor is responsible for keeping the login data safe.

Physicians acknowledge and agree that they will not disclose it in any way to a third party and that they are fully responsible for all actions taken within the Platform on its associated account, when such actions are not authorized by the legal party.

Collaborating doctors have the obligation to provide medical recommendations strictly within the competences / specializations of each one, in accordance with the usual standards and practices regarding the medical act and in accordance with the applicable national legislation.

The collaborating physician acknowledges and agrees that he will be fully responsible for the medical recommendations communicated to users and, therefore, waives their right to request, in any matter regarding medical issues of the User, the responsibility of the Platform Administrator.

  1. Adverse reactions and undesirable results

The answers offered through the platform are only of an educational and informative nature and cannot be considered, under any circumstances, as equivalent to specialized medical consultations or analyzes.

The evaluation of the health condition / of the reported diseases will be made strictly based on the information provided by the User. Collaborating physicians are not responsible for medical recommendations made on the basis of inaccurate or erroneous information provided by the User.

Both Recomedica as well as the Collaborating Doctors recommend the consultation in person of a specialist doctor in order to carry out clinical and paraclinical investigations that have as objective the definition of the pathological condition of a patient.

  1. Rights to delete information

You hereby confirm and agree that all information provided for the assessment of medical parameters is correct, current and complete. In addition, you agree to update all information each time there is a change so that it remains accurate, current and complete.

We reserve the right to suspend, delete, limit or otherwise sanction any User, in accordance with the provisions of this document.

Whenever the user considers that there are suspicions about the fraudulent use of his data, they must immediately and accurately report this by contacting

[email protected].

  1. Limitation of Liability

The Administrator of the Platform does not assume the obligation and does not guarantee implicitly or expressly for the content of any kind of the Platform or for the entire content offered by the Users. The Platform Administrator will make every reasonable effort to ensure the accuracy and reliability of the Platform and will endeavor to correct errors and omissions as soon as possible.

The Administrator of the Platform makes no warranties or liability for the Content of the Platform and in no event shall it be liable for any loss or damage that may result from the use of any part, sequence, mode of content on the Platform or its inability to use it, regardless of its cause or misinterpretation of any provision of the content of the Platform.

The Administrator of the Platform makes no warranty that the medical information and recommendations provided through the Services are appropriate to the health or needs of Users. Consequently, the Users do not have to base their future actions on the medical recommendations provided through the Services, because the medical diagnosis always requires the consultation in person of a specialist doctor. Never neglect or postpone the specialist medical consultation due to the information obtained through the Services.

Users understand and agree that the provision of the Service may be affected by certain objective conditions, as well as that any services offered through the Platform are provided according to the principle “as is”, “as available”, and Users use these services at their own risk. Accordingly, the Platform Administrator cannot be held responsible for any information and data in the Content of the Platform, including, but not limited to, text, images, video sequences, or any other activity related to use, and no other effect legally deriving from them

Users understand and agree that the Platform Administrator is absolved of any liability in the event of any interruption, interruption, difficulty, malfunction or error in the operation of the Platform, in the event of a technical error of any kind or any error in providing the Service, and in any situation in which would not prove certain that any errors or problems of a technical nature mentioned above are directly and exclusively due to the serious fault of the Platform Administrator.

Users expressly understand and agree that the Platform Administrator is discharged from any liability for any direct, indirect damages, including but not limited to loss of profits, trade or other intangible losses, resulting from the use of the Service or any other aspect related to the Service as well as the use of the Content of the Platform in any way or any legal effects deriving from it.

In cases of force majeure, the Platform Administrator and / or the operators, directors, employees, branches, subsidiaries and its representatives, are totally exonerated from liability. Cases of force majeure include, but are not limited to, malfunctions of the technical equipment of the Platform Administrator, failure of internet connection, failure of telephone connections, computer viruses, computer attacks of any kind and interference with malicious software, unauthorized access to the Platform’s systems, operating errors, strikes, etc.

The Administrator of the Platform, the Collaborating Physicians, as well as any other parties involved in the creation, development and operation of the Platform are not liable for indirect, related, specific and / or damage caused by the use of the Platform, such as, but not limited to:


  • interruption of services for any period of time;

  • technical errors or problems;

  • problems or consequences related to the direct or indirect use of the Platform

  • delayed reply or no reply to any message, request or report sent via the re.flex messaging system;

  • physical or emotional damage caused during the use of the Platform or any component thereof;

  • bodily injury or emotional stress caused by or related in any way through the use of the Platform Services;


  1. Chapter V. Processing of personal data

By filling in your data in the medical questionnaire and sending the request to Recomedica, by contacting us by any means (contact form, email, telephone, reviews, etc.) you understand that your personal data will be included in our database and that they will be processed under the electronic contract between the parties (Terms and Conditions), in order to be able to respond to your requests, to improve our products and services. For any details related to the processing of personal data in the platform Recomedica please read The Cookies Policy.

However, there is also the possibility for our company to send you personalized offers if you are a user of one of the Recomedica services, without you subscribing to the newsletter or if you have an account created on our website (there is a contractual relationship to use the website), based on our legitimate interest in marketing and advertising (art. 6/1/f from GDPR).

You may not use fake email addresses / social media accounts, claiming to be someone other than who you are, or trying to mislead Recomedica, about the origin of any comments. You are directly responsible for any comments you post and the accuracy of the information you post. Recomedica is not responsible and will not be liable for any comments posted by you or any third party.

  1. Conflict resolution. Applicable law

Any attempt to gain unauthorized access to the site and any attempt to defraud will be reported to the competent authorities. Any conflict between Recomedica and Users try to be settled amicably by agreement between the two parties.

If this is not possible, the Romanian legal provisions in the field will be applied, and the settlement of disputes is within the competence of the Romanian courts.

  1. Final provisions

If any of the above clauses is found to be void or invalid, this will not affect the validity of the other clauses.


  1. Accessing the Services

Accessing the free services offered by Recomedica involves a very quick and simple process:

  • The user enters the platform Recomedica selecting the desired service;

  • Fill in the online questionnaire with all the requested information;

  • Specifies the email address to which you want to receive medical referrals

  • Confirm the validity of the email address by accessing the confirmation link sent by Recomedica at the email address provided

  • Only after confirmation of the e-mail address are the data processed and the request is assigned to a Collaborating Physician

  • Once the request has been resolved, the user will receive an email containing a link that will lead him to his request.

Attention: To access the free services offered de Recomedica it is not necessary for users to create an account on the platform.

  1. Explicit consent

In order to be able to process medical information in accordance with European and national data protection legislation, we need the explicit consent of the user.

According to data protection regulators, an obvious way to ensure that consent is explicit would be to expressly confirm the consent in a clear affirmative statement or action.

In this sense, at the time of sending the request, a pop-up window will open to the user through which he will be provided with correct, intelligible and clear information about the processing of data related to his health. If the user agrees to the processing of his medical data he will have to tick “I hereby consent to the processing of my medical data”.

If the user chooses not to consent to the processing of his medical data, his request will not be able to be registered in the Platform.

The consent may be withdrawn at any time, without affecting the processing carried out until the time of its withdrawal.

  1. User conduct

The user undertakes to use the Platform for the purpose for which it is created.

The user undertakes not to share photos or images, written texts or any kind of messages with pornographic or sexual content through the Platform.

The user is not allowed to use the Application:

  • in a manner that would prejudice the Terms, any law or is, in any respect, unlawful or fraudulent;

  • to send, receive, upload or download, use any material that is abusive, indecent, defamatory, obscene or that contains a threat, through the Platform.

  • to send, receive, upload or download, use any material unrelated to the purpose for which the Platform was created;

  • by infringing copyright or confidentiality of informationr;

  • by using materials that may contain viruses or similar programs, which may cause an overload, followed by harm to the Platform and / or its Users

  • to distribute advertisements or promotional materials through the Platform;

  • by any actions and inactions that may harm the image, name, trademarks or any other rights of Recomedica

The user is strictly forbidden to integrate the Application with other sites or vice versa, without prior written consent Recomedica

The user is strictly prohibited from using the Application for the purpose of destroying or altering the content or security of the Application or to discredit or harass its partners, customers or collaborators, their products, services and employees. The prohibition also applies to the same actions taken against other Users that it has become aware of, regardless of how it came into possession of this information.



  1. Conditions regarding the acceptance of the collaborating medical staff

Recomedica ensures that all medical staff are qualified to perform their duties by verifying their qualifications.

Only doctors who meet the standards imposed by RecoMedica are invited to become Collaborating Physicians


  1. Access to the application

Registering a doctor’s account involves a very quick and simple process:

  • The doctor receives by email the invitation to register in the Platform Recomedica

  • Fill in the registration form and attach the proving documents (diplomas, qualifications, certificates, signed contract, etc.)

  • Recomedica analyzes the information received and activates the doctor’s account in the Platform

Physician account functions:

  • Password change

  • Account deactivation

  • Physician profile

  • My cases: The doctor will have a list of active cases, separate from the medical case history, in which the list of all the cases he is currently working on will be attached. The doctor has access only to patients who have been assigned to him or whom he has invited

  • Pickup and case resolution:

  • Applications are assigned to priority physicians (those who are online or enter most often) according to the specialization and over-specialization they have.

  • If a Physician does not respond within 30 minutes, the request is automatically assigned to another online Physician.

  • From the moment of taking over, the doctor has access to all the data uploaded by the patient on his personal profile, especially the complete medical history.

  • If the patient is satisfied with the answers, he will close the case and the case in question will be attached to the doctor as a completed case. If the patient is not satisfied with the results it will open the discussion chat. The discussion chat can only be opened and closed by the patient.

  • The maximum time to respond to a case is 48 hours.

  • Feedback: After each case, both doctors and patients can give each other feedback, in the form of a question + answer field (How was your experience?) And a rating from 1 to 5.